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Are you looking to reduce costs in your business and not sure where to start? Do you want to increase productivity in your organisation? READ A CASE STUDY WE FOUND ABOUT LEADING IT COMPANY CALLED KNOWALL IT AND DECIDE FOR YOU.

Chartered institute for Securities & Investment (CISI) uses Swyx to reduce costs & support members globally

Background:

The Chartered Institute for Securities & Investment (CISI) is the largest and most widely respected professional body for those who work in the securities and investment industry in the UK and in a growing number of major financial centres round the world including Dubai, Singapore, Mumbai & Sri Lanka.

Evolved from the London Stock Exchange in 1992, CISI now has more than 40,000 members in 89 countries. In the past year, it set almost 40,000 examinations in over 70 countries, covering a range of vocational qualifications.

Challenge – Providing around the clock support for members in multiple countries which IT Support Fulham and IT Support Hammersmith can take care of.

Headquartered in the City, CISI decided to move away from its traditional Meridien telephone system when it moved offices. According to Tim Crannigan, Head of Systems at CISI, “At the time, the company realised that it was an ideal opportunity to take advantage of the additional benefits that VoIP and unified communications could offer such as reduced costs for international calls, lower maintenance and built-in functionality such as conferencing and presence.”

Solution – A software-based IT Support Holborn unified communications solution means calls are never missed

“We now have all our 130 staff across the world using the SwyxWare unified communications solution. Around 70% of users take advantage of the Swyx-IT! softphone interface, enabling them to see who is calling, as well as see on-screen who is available across the organisation, whether it’s in the UK or abroad.”

“All incoming calls come into the London site and we can distribute them to appropriate departments and locations via VPN, dependent on the time or nature of the enquiry. This means we are effectively open for longer so we can answer calls from 3am to 5.30pm, so India can be available more than 5 hours before our teams in the UK.”

CISI relies on Swyx accredited partner, Knowall IT IT Support Kensington and IT Support Knightsbridge for high quality 24/7 support with rapid response times for their Swyx based telephony. Tim Crannigan says, “We’ve been very happy with Knowall IT’s IT Support Liverpool Street response times to any issues we may have had.”

Knowall assisted CISI in rolling out their global call centre so it could provide comprehensive telephone support for its members across multiple countries and time-zones ensuring that calls are never missed.

The globalised call centre comprising London, Singapore, Mumbai and Sri Lanka is all joined by a wide area network so all 3 call centres can work together as if they were in one building.

Extended call routing allows distribution of enquiries across the globe

With Swyx’s Extended Call Routing, calls that come through to the UK out of hours are quickly pushed through to sister call centres in other regions depending on the time, and vice versa. The system will also route calls according to the nature of the enquiry, so for instance if the call is regarding ‘membership’ it will be put through to membership services or if it is an enquiry about an exam, then the call is put through to the client services team.
Features and Benefits:

Key benefits so far have included:

• Almost 24/7 service for members IT Support Hounslow
• Free telephone calls between sites
• Automatic re-routing of calls dependent on time of call
• Calls are never missed as they are re-routed to an available resource, regardless of location
• Support for remote working – senior managers have SwyxMobile, so they have complete office-based telephony features such as ‘presence’ on their mobile phones
• Built-in audio conferencing for meetings between colleagues and business partners
• Reduced maintenance – Moves & Changes such as adding new users can be done internally by the IT team, not need for expensive third party support contracts
• Rationalisation of phone lines – Less phone lines required leading to cost-savings in line rental
• Secure Instant Messaging for internal office use
• Future – More integration and support for Androids/iPhones

Tim Crannigan comments, “In the future we may consider integrating Swyx with our internal CRM system, so the membership details will automatically pop up on screen. We will also be exploring how our mobile users can upgrade to take advantage of the new Swyx apps for Android and iPhone smartphones”

Knowall IT leaders in IT Support Bayswater and IT Support London

Knowall Managed IT Support Marylebone solutions are renowned for keeping one step ahead of the industry in technology. They have highly qualified staff who keeps up to date with systems, products thus offering clients the best solutions available.

We found some interesting information on their IT Support Paddington blog, its worthwhile following:

Remote Desktop apps on your Mac, Iphone, iPad

Posted on January 10, 2014 by admin IT Support Richmond, IT Support  Twickenham and IT Support West London

Microsoft purchased the iTap technology. You can now receive published apps through RDS gateway on your Mac, iPad, iPhone.

Mac: From menu bar add Remote Resources, enter the full https://[apps.yourdomain.com]

https://www.macupdate.com/app/mac/8431/microsoft-remote-desktop-connection

iPhone/iPad

https://itunes.apple.com/gb/app/microsoft-remote-desktop/id714464092?mt=8

Now your mac can receive windows apps seamlessly

Click here to follow their blog IT Support Westminster

WHAT IS SWYX?

The Leading Unified Communications Product in Europe, with cutting edge technology, SWYX is head and shoulders above any other VOIP solution on the market. With some exclusive added benefits SWYX is fast becoming the market leader is the world.

Swyx provides the most advanced software-based IP telephony system on the market. Using your existing IP (internet protocol) network and Microsoft® Server, Swyx offers you all the functionality of a traditional telephony system with so much more, including integrating voice with email and fax; while also allowing you to take full advantage of all the benefits of business-class VoIP.

Knowall IT has been providing Swyx Telephony and Swyx support since 2003. Knowall IT has become experts in Swyx and we offer Swyx Support contracts very similar to our other IT Support contracts.

Speak to Knowall today about their FULL IT SUPPORT LONDON and IT SUPPORT LONDON and how they can assist with all your IT requirements.

Transform your workplace with cloud computing London, the IT department is evolving to become a value creation centre which is having a huge impact on some of our working practices.

While this new era of remote working is ostensibly a benefit for organisations, with employees are enjoying greater levels of productivity, this new way of working requires a robust and flexible IT infrastructure that is underpinned with a strong secure, resilient foundation. The nature of the cloud means IT departments can shift their focus and thus become more productive.

Don’t get left behind, get on the cloud with Knowall IT’s cloud computing services London

Knowall IT will assist your company to convert to Cloud Computing effortlessly so you will never look back. They offer leading London Cloud Solutions which is affordable, scalable with built in redundancy; and are here to support your journey to the cloud.

What is Cloud Computing? The Knowall Cloud Computing is a solution that delivers email and data directly to your PC desktop or web browser while still using local applications. As leading London Cloud Providers Knowall IT have the latest innovative technology.

How is this possible? Knowall IT has their own server which houses clients email, data and applications on their high availability cloud platform. This server is co-located in a 3 tier data centre outside of London.

Benefits of Cloud Computing?

There are many benefits to your organisation or company by converting to Cloud Computing. It is an affordable solution reducing costs in your organisation and delivers better customer service. Your business will run more efficiently concentrating on the core business functions.

With Platform as a Service, Software as a Service, Infrastructure as a Service Knowall IT has solutions for everyone.

Knowall IT the leaders in IT Solutions click here for more information on VDC providers London and Virtual Data Centre London

Knowall IT Support London your London based Hosted Exchange 2010 Provider

Knowall Hosted Exchange delivers all the advantages of owning your own Microsoft Exchange email server with none of the hardware, software or maintenance costs. Pricing starts from £7.99 per user per month.

Don’t worry about the security, integrity or delivery of your email again. With a guaranteed service level and predictable monthly costs you can experience significantly lower cost of ownership for your messaging and collaboration needs.

For more pricing and information, please click here Hosted Exchange Migration and Cloud Computing Provider London

Cloud Computing Provider

Knowall ITs Cloud Computing Solutions in London provide your business with an enterprise level of IT, which is fully scalable as an on-demand service with a simple monthly cost per user. Application & Data Cloud allows for the storage and delivery of data, email and applications. This means in practice is there is no need to install applications on your PCs, MACs or mobile device.

Hybrid Cloud Computing London

Our Hybrid Cloud Computing solution provides a redundant and reliable platform to gain quick access to data and applications whether onsite in the office or working from a remote location.

Why Go Hybrid?

Hybrid Cloud enables you to gain fast access to your data onsite in the office as well as out of the office because your data is replicated to the local cache server. This means there is no change in user experience but enables a huge increase in flexibility while saving capital expenditure.

Hybrid Cloud Computing from Knowall Managed IT Support London

Our Hybrid Cloud solution provides a redundant and reliable platform to gain quick access to data and applications whether onsite at the office or working from a remote location. This is achieved by housing the data and applications centrally within our secure, high availability, cloud infrastructure located at our purpose built data center while replicating data to a local server onsite.

Benefits of Hybrid cloud computing

• Anytime, anywhere access to company data, email and applications
• Lower capital investment – no need to purchase new server hardware and software. IT becomes an operating expense.
• Continuous availability – system hosted on secure high availability fully redundant Cloud infrastructure.
• Highly scalable (up and down) to meet the changing requirements of the business.

All our cloud customer benefit from a bespoke intranet:

Knowall IT offer various Packages & Pricing Structure covering all your IT Support requirements. Our fast, efficient and professional IT Support London service is just a click away.

Our Packages include the services below:

• UNLIMITED REMOTE & TELEPHONE SUPPORT
• Unlimited access to Help Desk 7am-6pm
• On call engineer available 24×7
• QUARTERLY REVIEWS
  Scheduled quarterly reviews, to set out IT strategy for the short, medium & long term
• SCHEDULED ONSITE VISITS
• Health check PCs
• Assist with IT processes
• Optimise systems
• Testing of DR strategy
• SERVER, CONNECTION AND BACKUP MONITORING
  Continual monitoring of critical processes
• Weekly manual backup verification
• NETWORK SECURITY AND DISASTER RECOVERY AUDIT
  Site audit, to enable documentation of network and disaster recovery
• NETWORK DOCUMENTATION AND REPORTING
• Network audit
• DR processes and procedures
• Monthly reporting of knowall IT engineer activity

Click here today for IT Support London.

Are you thinking about getting rid of your onsite exchange server and moving to Hosted Exchange?

Knowall Hosted Exchange delivers Microsoft Exchange email in the cloud, enabling business users to access their email, calendar and contacts from anywhere and at any time.

Save money and reduce maintenance costs!

Delivered as a fully managed solution, you do not have to worry about the security, integrity or delivery of your email again. With a guaranteed service level and predictable monthly costs you can experience significantly lower cost of ownership for your messaging and collaboration needs.

All emails are fully backed up in our secure purpose built data centres filtered using Websense to offer you the best email solution on the market, backed up by the Knowall 24/7 help desk where you never have to speak to a receptionist or log a call – straight through to second line support.

Pricing starts from £7.99 per user per month.

For more pricing and information, please click here.

The default Calendar folder in Outlook is created in each Outlook profile. This folder cannot be renamed or deleted.
1. In Calendar, in the Navigation Pane, click Share My Calendar.
NOTE If you are using the Navigation Pane in Minimized view, in the Navigation Pane, click , click Navigation Pane, and then click Share My Calendar.

• Enter the name of the person that you want to grant access to view your calendar.
• Type a subject for your e-mail message.
• Click this check box to grant the recipient permission to view your calendar.
• Click this check box to specify that you want to ask the recipient to share his or her calendar with you. This is optional.

2. In the To box, enter the name of the recipient for the sharing invitation message.
3. In the Subject box, type a subject for the e-mail message.
4. In addition, you can request permissions to view the recipient’s defaultCalendar folder.

For more information visit our blog: http://www.knowall.net/blog/