Swyx is becoming more & more popular over the last five years since the concept of VoIP has fully matured with voice quality now exceeding that of an old-fashioned analogue phone connection. Most businesses are at least aware of the technology, even if they haven’t tried it yet. However, VoIP or IP telephony is really just the ‘glue’ that sits behind a far more exciting and wider-reaching technology known as unified communications (UC).
Reduced costs, support for flexible working, better service…
Regardless of your motives to adopt UC this will simply increase productivity and improve service for customers.
Never miss a call or opportunity
For example, we have one customer that has offices located across the world, so they using unified communications to manage incoming calls to be answered by whichever location is ‘open’, providing an around the clock service for its customers.
Key business benefits of unified communications:
• Reduced annual maintenance & telephone line costs
• Support for remote/mobile working so workers can be reached via a single number
• Improved customer service with speedier response and integration with back-office systems such as CRM
• Reduced property overheads with virtual office approach
• Centralised reception for multiple sites
• Save on travel expenses & improve collaboration with built-in video calling & audio conferencing
• Presence information so you can see which colleagues are available
• Fast-track routing of high value calls
• Business continuity –users can login and take/make calls from any location